IT problems are frustrating at best. They often lead to delays and loss of productivity. In 80% of cases problems could be solved within 30 minutes or less. This shows how important it is to have competent help in the event of an error or failure as quickly as possible. Even during regular operation, without any incident, users often have questions or are confronted with minor problems that can be solved quickly and efficiently by our Helpdesk.
Don't lose time. Regain productivity. Our Helpdesk is always ready to provide you and your users with fast, uncomplicated and professional help.
Whether you need round the clock IT support or just a little extra help, Managed-ICT can create an IT support package that suits your business needs. We provide comprehensive IT support to small and medium-sized businesses in the area of Basel, effectively taking the place of an in-house IT department.
As well as providing a helpdesk, we carry out routine checks and maintenance on your systems to keep everything running smoothly. Our engineers can deal with most problems over the phone or by remotely accessing your users’ devices. If a problem is more severe and requires onsite attention, our engineers can come to your location to resolve the issue.